CANCELLATION POLICY

This section summarises how to cancel. It forms part of the Membership Terms above.

A. During the first 14 days

You may normally cancel a distance contract within 14 days after the day it was entered into, without giving a reason.

Send a clear cancellation statement to info@stillwellclub.com or the registered postal address. You may use Appendix 1.

If you expressly requested an early start, a proportionate charge may be deducted for services already supplied. If the service was fully performed after the required express request and acknowledgement, the statutory cancellation right may have ended.

Any refund due will normally be made to the original payment method within 14 days after Stillwell receives the cancellation notice.

B. After the first 14 days

The Membership is monthly and has no minimum term. Cancel through your account, if available, or by emailing the published cancellation address.

Cancel before the next billing date to prevent renewal. Access continues to the end of the period already paid for.

There is normally no partial refund for an unused part of a monthly period or a missed check-in, unless the law or these Terms requires one.

C. What to include

·     Your full name

·     The email address or telephone number linked to the Membership

·     A clear statement that you wish to cancel

·     The date of the request

·     Your membership or payment reference, if available

CANCELLATION IS EFFECTIVE WHEN RECEIVED Stillwell will acknowledge the request in a durable format. Keep the confirmation. If a renewal is taken after the confirmed cancellation date, contact Stillwell promptly so it can be investigated and any amount due can be returned.